Tag:
Customer Satisfaction
Latest Headlines
Latest Headlines
Fierce Q&A: Care management programs improve customer service, lower costs
Care management programs are a key step payers can take to help improve their customer service and member outreach while also reducing their costs. These programs, which often address certain patient...
Insurers improve diabetes care, get low marks for other coverage
California's health plans received positive marks for customer satisfaction and enhanced diabetes care, but they still should improve treatment for lung disease, attention-deficit disorder and throat
Survey: Members will pay more for better customer service
If health insurance companies improve the quality of their customer service, they likely could charge more for their products. That's because nearly half of the health plan customers surveyed by
