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Michelle Douglas

Latest Headlines

Latest Headlines

Accepting responsibility could control healthcare costs

We all know the healthcare system is facing dire straits with escalating costs that threaten the entire marketplace. That's nothing new. What is new is one health insurer's approach to addressing the

Smartphone apps: Are insurers harnessing their potential?

When I read recently that Blue Cross Blue Shield of North Carolina launched an iPhone app that provides users with information for making informed healthcare decisions, I started wondering whether