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Insurers' online presence and the experience provided to consumers play key roles in the transition to a more consumer-focused industry. In this Fierce exclusive, FierceHealthPayer breaks down how Oscar Insurance Corp. created a completely new kind of online presence that's easy and transparent for consumers.
Hoping to spread out emergency traffic across its three locations, Middlesex Hospital in Connecticut has started putting ED waiting times online to direct patients to the facility with the shortest
Consumers often want to talk to doctors at inconvenient times--in the middle of the night, particularly--but can't do so unless they wake their PCP up or head to the emergency department of their
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