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Better member engagement helps payers cut healthcare costs, but knowing how to engage with members can be tricky. At this week's World Health Care Congress in the District of Columbia, three payer executives described some of the steps they have taken to improve benefit and service design in order to attract new customers and better serve existing customers.
Insurers are ramping up efforts to encourage wellness and change how they pay for healthcare by using technology and clinical services to manage that care.
The ongoing shift in the way consumers interact with health insurance companies forces payers to treat them as members first and patients second.
Top insurer Cigna announced Monday its decision to purchase New Jersey's only hospital-owned source of health insurance, QualCare. The purchase that will make the newly formed company one of the largest insurers in New Jersey.
Reference-based pricing can help control lab costs when consumers are supported with education and an online shopping tool, according to a new study from Cigna and Safeway that was published in the American Journal of Managed Care.
In a busy year for the healthcare industry, payers tried to move beyond the t echnical glitches and court rulings associated with the Affordable Care Act and focus instead on the ACA's aim to make healthcare more accessible and personal. To play into this idea of the consumerization of healthcare, payers have been busy exploring mobile applications that keep members healthy and temper rising healthcare costs.
As another batch of insurers have released their third quarter earnings, most signs continue to indicate that business is growing for the industry as a whole.
Cigna has sued a Virginia-based clinical laboratory for illegally waiving consumers' fees and billing the insurer instead. Cigna claims that the "fee forgiving" practice cost it $84 million.
Cigna has launched a new digital health coaching program that offers a "digital ecosystem" of mobile tools, social media engagement, gamification and web-based incentives to help its members meet their health goals.
The pushback against narrow networks across the nation continues in the form of legal action as a consumer group filed lawsuits against Cigna and Blue Shield of California on Thursday.
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