Latest Commentary

Is bigger better in healthcare?

I'm a fan of the mom-and-pop store. Even if it means paying a little more for the same product available at a big-box retailer, I would prefer shopping at a small, local store. That's because I tend to receive better customer service at the smaller shops where they personally value my business. And I would allege the same to be true in the healthcare industry.

Consider another perspective to improve healthcare relationships

I recently celebrated my daughter's fourth birthday; so my interest was piqued when I read a story from my colleague about how insurers should embrace their inner 4-year-old to enable...

Payer vets share best leadership advice

As you may have read, FierceHealthPayer has assembled a full board of advisers ready to share their expertise, lessons learned and words of advice with our editors and readers. Many of our advisers...

Consumer engagement: Do insurers have it wrong?

Flying back to the east coast from Seattle, I had a lot of time to reflect on the major themes I heard at this year's AHIP Institute. The speakers put a lot of focus on how to engage and connect...

AHIP Institute: Learn to thrive in consumer-focused world

The health insurance industry is changing and consumers are at the heart of that transformation. If insurers don't embrace the new consumer, they'll lose their competitive advantage. So it...

Do frequent authorizations really save money?

I've written before about how my health insurance improved when my family moved to California from Louisiana. Upon our move, my husband and I enjoyed $11 acupuncture visits every week, greatly...

Encourage pets for member health, cost improvements

Insurers often recommend actions their members can take to improve their health and prevent costly, stressful diseases. They also may want to consider giving out some unusual advice: Members should get a pet.

The unhealthy payer-provider marriage

Trust is what makes all good relationships work. Whether with spouses, families, friends or business partners, trust is the cornerstone of a strong, healthy bond. Newly engaged, I've found...

Enable consumer choice when offering narrow networks

It's always refreshing when I come upon a story that makes me feel like there's hope for the health insurance industry. This hope came last week when Washington Insurance Commissioner Mike...