Latest Commentary

3 strategies to win over healthcare consumers

The changing health insurance market means payers must adapt their business model to win over customers. As our recent FierceHealthPayer coverage shows, insurers must ramp up engagement efforts and...

Better claims recovery can save millions

Cost containment and claims recovery processes aren't always the most exciting of topics. But what if I told you that by focusing on these procedures, one insurer saved more than $10 million in...

What if insurers operated more like ACOs?

I've been mulling over a former Obama administration official's prediction that accountable care organizations will replace insurers since I covered his comments a few weeks ago. Former...

Exchanges can learn from enrollment success in California

California matters. The state is very influential in many political, social and governmental issues. And when it comes to healthcare reform and health insurance exchanges, it has become a...

UnitedHealth simplifies complicated process with online payment

UnitedHealth allows members to pay their bills online as part of its overall focus on simplifying consumers' healthcare experience. Since myClaims Manager launched last July, UnitedHealth...

Cover expensive specialty drugs without breaking the bank

Specialty drugs have left insurers in a bit of a predicament. The companies want to provide access to these efficient and effective medications for treating chronic conditions like cancer, arthritis...

Bariatric surgery insurance a weighty issue

A recent Associated Press article highlighted the situation of an obese woman who is unable to pay $15,000 for bariatric surgery not covered by her insurer. That woman is not alone. Although the...

Medical costs are everyone's responsibility (including mine)

It's an all too common scenario--patient sees doctor, doctor recommends test, patient undergoes test, patient receives expensive bill for test. And this time it happened to me. I visited my...

What Obama didn't say in his State of the Union address

As I watched President Barack Obama deliver his State of the Union speech earlier this week, I couldn't help but wonder whether he could have done more to address healthcare reform. Although he...