I'm a fan of the mom-and-pop store. Even if it means paying a little more for the same product available at a big-box retailer, I would prefer shopping at a small, local store. That's because I tend to receive better customer service at the smaller shops where they personally value my business. And I would allege the same to be true in the healthcare industry.
Insurers often recommend actions their members can take to improve their health and prevent costly, stressful diseases. They also may want to consider giving out some unusual advice: Members should get a pet.