Many health insurers view price as king, but consumers place more value on other factors of their health coverage, according to a PwC Health Research Institute survey.
New customer acquisition costs more than retaining existing customers, so building loyalty amoung members is crucial to fiscal health. Here are three steps health insurers can take to build a strong relationship with existing enrollees, culled from a variety of sources.
Between 2.4 million and 3.5 million people have enrolled in Medicaid as of January, a new analysis from Avalere Health has found. The enrollment figures include up to 1.7 million newly enrolled individuals who signed up in January alone.
Americans who couldn't enroll in health insurance plans due to problems with state exchange websites and bought coverage elsewhere can still get federal tax credits and retroactive cost-sharing, the Centers for Medicare & Medicaid Services announced yesterday.
UnitedHealth allows members to pay their bills online as part of its overall focus on simplifying consumers' healthcare experience. Since myClaims Manager launched last July, UnitedHealth...
Coventry Health Care ranked third among companies delivering bad customer experiences, according to a new survey from customer experience research and consulting firm Temkin Group. The survey of 10,000 U.S consumers also found health plans have much room for improvement when it comes to responding to a bad experience.
Many consumers who sign up for an exchange plan have post-enrollment questions, especially those new enrollees who went uninsured for a period of time.
Tax preparers may be a key source of assistance for the millions of uninsured consumers--including young adults--who remain uneducated about how the Affordable Care Act can help them obtain health coverage.
A growing demand for health information has turned librarians into health insurance guides, Kaiser Health News reported.
Insurers looking to boost their enrollment in health insurance exchange plans should consider reaching out to one key consumer group--Latinos.