With the rise of consumerism in healthcare, the imperative has never been greater for insurers to find innovative ways to engage with their customers. In this special report, FierceHealthPayer examines the myriad ways insurers and other organizations engage consumers through mobile technology, assessing the benefits and challenges--as well as what lies ahead.
While insurance companies strive to attract healthy customers needed to keep premiums low, many middle-class Americans without access to subsidies are struggling to find plans that are affordable, according to the Wall Street Journal.
As the Obama administration strives to get people enrolled in Affordable Care Act health plans, a new report from the Robert Wood Johnson Foundation shows that it's also difficult to reach uninsured individuals outside of the standard open enrollment period.
In response to consumer demands for quality care at an affordable price, many insurers are taking note and doing what they can to balance quality with price, Henry Smith, senior vice president of operations and chief marketing officer with BlueCross BlueShield of Tennessee, writes in The Tennessean.
More than 540,000 people signed up for health insurance in the first week of the third Affordable Care Act's open enrollment period, according to the Department of Health and Human Services.
Healthcare provider groups have been clear in their view that the pending health insurance mega-mergers will ultimately harm hospitals, physicians and by extension, consumers. But now a group representing consumers themselves has joined the movement to oppose the deals.
Health insurance companies are playing a major role in transforming the healthcare system--with innovative ideas from value-based payment models to establishing retail centers to serve members.
Amid an increased focus on customer service in healthcare, the new role of chief experience officer has emerged--one that both insurers and hospitals hope will add a personalized level of care, according to an article in Managed Care Magazine.
As someone currently immersed in planning a wedding--and constantly teetering on "decision fatigue"--I'm suspicious of the conventional wisdom that more choices are always better. As...
Even as the Obama administration strives to engage consumers in the third open enrollment period, there are signs that Americans' knowledge of the Affordable Cart Act rules is limited and their awareness of health insurance options continue to come up short.