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member satisfaction

Latest Headlines

Latest Headlines

Insurance exchanges to entice dissatisfied consumers

Just a few days after the health insurance exchange final rule was issued comes news that consumers increasingly are willing to shop for a health plan through these exchanges because they are

Labels may push insurers to become consumer-centric

Insurers are all aflutter about the new rules requiring standardized summaries of health plan costs and benefits, fearing it's just another financial burden to add to their long list of regulatory